Privacy Policy

This Privacy Policy explains how I, Jacqueline Hamilton, LCPC owner of JNH Counseling PLLC collect, use, and protect personal information through this website in accordance with federal laws including the Health Insurance Portability and Accountability Act (HIPAA).

By using this site, you agree to the terms of this Privacy Policy.

1. Collected information

a. Personal Information (which may be Protected Health Information under HIPAA):

  • Name

  • Email address

  • Phone number

  • Date of birth

  • Any information you voluntarily share via contact forms or intake forms

  • Information provided during appointment requests

  • Insurance information (if applicable)

b. Non-Personal Information:

  • Browser type

  • IP address

  • Device information

  • Operating system

  • Date and time of visits

  • Pages visited

This information may be collected through cookies or analytics tools to improve the website's functionality and performance.

2. How Your Information is Used

Your information may be used to:

  • Respond to your inquiries or requests

  • Schedule and manage appointments

  • Provide therapy or related services

  • Communicate regarding services, policies or billing

  • Improve website functionality and security

  • Send appointment or administrative updates

  • Comply with legal, ethical, or licensing obligations

JNH Counseling, PLLC does not sell, rent, or share your personal information without your written consent, unless required by law.

3. Security

JNH Counseling, PLLC follows HIPAA-compliant practices to protect your personal and health information.

  • Electronic records are securely stored and encrypted when possible

  • Access to sensitive information is restricted to authorized individuals only

  • Contact forms and client communication tools are selected for their security features

Please note: No method of internet transmission or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security. Please use discretion when sharing sensitive information online.

4. Record Retention:

JNH Counseling, PLLC retains personal information and client records for the periods required by applicable federal and state laws, professional licensing requirements, and legitimate business purposes.

5. Electronic Communication:

 By contacting us electronically, you acknowledge that:

  •  Email and online forms may not be fully secure.

  • Sensitive or confidential information should not be transmitted through unsecured channels.

  • Electronic communications may become part of your record if you become a client.

 If secure messaging options are available, we encourage their use for confidential communications.

6. Cookies and Analytics

This website may use cookies or similar technologies to collect anonymous usage data and track visitor behavior (e.g., pages visited, time on site). This helps improve the user experience, improve website performance, and remember user preferences.

You can disable cookies in your browser settings at any time.

JNH Counseling, PLLC may use services like Google Analytics, which collect general site usage data, but do not collect personal health information.

7. Third-Party Tools and Links

We may use third-party providers to assist with:

  •  Website hosting

  • Appointment scheduling

  • Payment processing

  • Analytics

  • Secure communication platforms

 These providers may have access to information only as necessary to perform services on our behalf and are expected to maintain appropriate safeguards.

If you access third-party services through this website (e.g., teletherapy platform, appointment scheduling, or email communication), please note that these services have their own privacy policies. JNH Counseling, PLLC is not responsible for the content or practices of external websites.

Examples may include:

  • Telehealth platforms (e.g., Sessions Health, Google Meet)

  • Scheduling systems

  • Secure client communication portals

8. Teletherapy & Confidentiality

JNH Counseling, PLLC provides teletherapy services through a secure, HIPAA-compliant platform. You will be asked to complete an Informed Consent for Teletherapy before services begin.

As a licensed therapist, I adhere to federal and state confidentiality laws. However, confidentiality may be legally broken in the following situations:

  • Suspected abuse or neglect of a child, elder, or vulnerable adult

  • Serious threats of harm to self or others

  • Court orders or legal subpoenas requiring disclosure

9. You have the right to

  • Request access to your records

  • Request corrections to your information

  • Request deletion of information where permitted by law

  • Request restrictions on the use or disclosure of your information

  • Withdraw consent for certain communications (where applicable)

  • File a complaint if you believe your rights have been violated

To exercise any of these rights, contact Jacqueline Hamilton using the information provided below. Please note: Requests may be subject to legal and professional recordkeeping requirements.

10. Children’s Privacy

This website is not intended for children under the age of 13. JNH Counseling, PLLC does not knowingly collect personal information from children under 13 without appropriate parental consent as required by law.

11. No Therapist-Client Relationship Through Website Use

  • Using this Website, sending emails, completing contact forms, or requesting information does not create a therapist-client relationship.

  •  A therapist-client relationship is established only after all required intake procedures and consent documentation have been completed.

12. Protected Health Information (PHI)

  • If you become a client, information collected as part of treatment may be considered Protected Health Information ("PHI") under applicable healthcare privacy laws.

  • The use and disclosure of PHI are governed by our separate Notice of Privacy Practices, which will be provided during the intake process.

  •  Information submitted through this website may not be protected as PHI until a therapist-client relationship has been established.

13. Updates to This Policy

JNH Counseling, PPLC reserves the right to update this Privacy Policy at any time. This Privacy Policy may be update to reflect changes in legal requirements or business practices. Changes will be posted on this page with an updated effective date at the top of the page. Continued use of this website after changes are made indicates acceptance of any changes.

14. Contact Information

For questions about this Privacy Policy or how your information is handled, contact:

Jacqueline Hamilton, LCPC
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